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South West Water: Parent company of utility responsible for fixing contaminated supply in Devon announces surge in profits | Business News

The parent company of South West Water has insisted it is focused on returning safe water supply to Brixham in Devon as it announced an 8.6% increase in underlying operating profits to £166.3m.

Around 17,000 households in the Brixham area have been told to boil their drinking water since last week following an outbreak of cryptosporidiosis which left hundreds of people ill.

The condition, which can lead to vomiting and diarrhoea, is caused by a water-born parasite, and South West Water has said it was most likely triggered by animal faeces entering a damaged pipe.

Pennon Group, the listed company which owns South West Water, Bournemouth Water and Bristol Water, said normal service had been returned to 85% of customers as it announced its annual financial results.

“Whilst the results we are announcing today are based on our performance for the last financial year, we are 100% focused on returning a safe water supply to the people and businesses in and around Brixham,” said Susan Davy, the group chief executive.

“Normal service has returned for 85% of customers, but we won’t stop until the local drinking water is returned to the quality all our customers expect and deserve. Our absolute priority continues to be the health and safety of our customers and our operational teams are working tirelessly around the clock to deliver this.”

The company also revealed it is paying out about £3.5m in compensation to customers affected by the parasite outbreak in Devon.

Read more:
People still scared to drink tap water after disease outbreak

‘Robust’ results – but firm defends money for shareholders

Describing financial results which include a 10% increase in revenues to more than £907m as “robust”, Ms Davy said dividend payments to shareholders, increasing by 3.8% to 44.37 pence per share, had been reduced to cover the cost of a £2.4m fine for multiple pollution incidents.

“At a time when media, public and regulatory scrutiny is high, it is important we do what is right for all. In the context of the wider group performance, we have carefully considered Ofwat’s new dividend guidance for water businesses. We have… adjusted the final dividend quantum by £2.4m, equivalent to the South West Water Court fine in 2023/24, signalling we are listening, clearing the way for long-term shareholder value.”

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Pennon Group’s net debt rose by 10% to £5.18bn, a debt ratio of more than 63%, and capital expenditure rose by almost 80% to £642.4m.

Water companies are currently negotiating with regulator Ofwat over their spending and revenue plans for the next five years, and South West Water has proposed a 20% increase in customer bills.

Warning to boil drinking water in Devon area after 22 cases of diarrhoea disease confirmed | UK News

People have been told to boil their drinking water after 22 cases of a waterborne disease were confirmed in South West England.

“Small traces” of a parasite which can cause a disease with diarrhoea symptoms were found in the water supply in Devon on Wednesday, according to South West Water.

It added it is working with the UK Health Security Agency (UKHSA) to “eliminate the source” of the disease and that bottled water stations will be set up in the areas affected.

The detected parasite – cryptosporidium – can cause cryptosporidiosis disease when it is passed on to humans.

Anyone can get the disease and it can be a serious illness in people who have immune systems that are not working properly, according to the UKHSA – though most healthy people should recover.

Infections can be caused by drinking contaminated water or swallowing contaminated water in swimming pools or streams. It can also be acquired by animal and human contact.

South West Water said: “Customers in Alston and the Hillhead area of Brixham are advised to boil their drinking water before consuming following new test results for cryptosporidium.

“We are issuing this notice following small traces of the organism identified overnight and this morning.”

As well as the 22 people confirmed to have the disease, other reported cases of diarrhoea and vomiting in residents and visitors to Brixham are also under investigation and more confirmed cases are expected.

Pic: iStock
Image:
There are at least 22 people confirmed to have a waterborne disease in the area. Pic: iStock

South West Water added it was “urgently investigating” and apologised for the inconvenience.

Sarah Bird, consultant in health protection at UKHSA South West, added: “We advise people in the affected areas to follow the advice from South West Water and boil their drinking water and allow to cool before use.

“Anyone with a diarrhoeal illness should drink plenty of water to prevent dehydration and if they have severe symptoms like bloody diarrhoea, they should contact NHS 111 or their GP surgery.”

Cryptosporidiosis symptoms include watery diarrhoea, stomach pains, dehydration, weight loss and fever, which can last for two to three weeks, the UKHSA added.

Ms Bird continued: “For most people, cryptosporidium symptoms can be managed at home without needing medical advice.

“Those affected should stay off school and work for 48 hours since the last episode of illness and away from swimming pools for 14 days after the last episode of illness.”

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Torbay Council had said on Tuesday that South West Water had been carrying out tests for the parasite.

After initially finding the water supply was safe and fine to use as normal, the water company issued an update with the tap water warning on Wednesday.

It comes after hundreds of residents said on the Facebook group Brixham Fish Town that they have fallen ill in recent days.

A post to the group on Tuesday had more than 1,200 comments from locals saying they or a family member were sick.

One person said on the group they were “fuming that this could happen” after confirmation of the parasite in the water supply.

The cause of the outbreak has not yet been confirmed.

Second man dies after taking ‘unusually strong batch’ of heroin in North Devon – with two people still in hospital | UK News

A second man has died after taking an “unusually strong batch” of heroin in North Devon, police have said.

The first man died as a result of taking the Class A drug on Friday and a second man, who had been admitted to hospital earlier, died on Saturday night.

Devon and Cornwall Police said his death is believed to be as a result of taking the same batch, which is thought to be a “form of heroin combined with another substance” which causes “more serious effects” than regular supplies.

A total of 10 people, including the man who died, have been treated in hospital. Two are still being treated.

Two men and two women arrested on suspicion of being involved in the supply of a controlled substance have been released on police bail pending further inquiries.

What was “locally thought to be an unusual batch of heroin” circulating in Westward Ho!, Bideford and Barnstaple became known to officers and partner agencies at 5pm on Friday, police said.

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A major incident was declared, before being stood down on Saturday morning.

“We believe the substance found on Friday has been contained,” said Detective Superintendent Ben Davies.

He added: “While we believe there is no threat to the wider community, we continue to investigate the circumstances of the now two deaths as a result of taking this substance.

“We are continuing to carry out tests in order to ascertain what the substance is, but suspect it is a form of heroin combined with another substance which users will find causes more serious effects than heroin which they might usually use.”

Health workers are working with local drug users to “safeguard them as much as possible”, he said.

Users are urged to “exercise extreme caution”, he added.

“Advice remains that if you feel you are suffering an adverse reaction or are in the company of someone in need of urgent medical attention, call 999 for appropriate care and help.”

Hosepipe ban extended in Cornwall and Devon and won’t be lifted until December ‘without drought-breaking rainfall’ | UK News

A hosepipe ban has been extended to include more of Cornwall and parts of Devon as the region continues to experience lower than average levels of rainfall.

South West Water said it was taking action to “break the cycle of drought”, with reservoir levels falling to their lowest recorded level last year and some water storage already lower than this time in 2022.

It said it hoped the ban would be lifted on 1 December “or sooner”, if the area received “drought-breaking rainfall”.

In a statement on its website, it said said: “Our water resources across the region remain under pressure and as we go into the summer period we have taken the necessary action to safeguard supplies and break the cycle of drought following lower than average levels of rainfall last year and throughout February.”