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Website crashes after cheaper HRT prescriptions launched | UK News

Health officials have apologised after the launch of a new scheme to cut the cost of Hormone Replacement Therapy (HRT) was hit by technical problems.

The NHS Business Services Authority (NHSBSA) said it was aware of people “experiencing issues” while attempting to access the service online.

The new scheme, which came into force on Saturday, reduces the price of menopause treatments to less than £20 a year.

The plan was announced by the Department of Health and Social Care (DHSC) in February, saying it would save around 400,000 women in England up to £205 annually.

Before the rollout, each prescription for HRT cost £9.35, or £18.70 if a woman needs two types of hormones, and that needed to be paid once a month or every three months.

Now women can get a new HRT prescription prepayment certificate for £19.30 per year to access a list of eligible HRT items, including patches, tablets and topical preparations, whenever they need them.

But women have been unable to sort the certificate online due to issues with the NHSBSA website.

Welsh Labour MP Carolyn Harris posted an image on Twitter which appeared to show the website had crashed and asked “can anyone actually access the site?”

“This has been so hard fought for by women and they can wait no longer,” she added.

The NHSBSA said it was working to fix the problem, adding that women will be able to backdate their certificate if they buy it at a later date.

A spokesperson said: “We’re aware that some people are experiencing issues when trying to buy an HRT PPC this morning following the introduction of the new service.

“We’re working to put a fix in place as soon as possible and we apologise for any inconvenience.”

Read more:
HRT prescriptions now cheaper under new scheme
Menopausal symptoms ‘forcing women to quit their job’

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How do perimenopause symptoms affect women?

About 15% of women aged 45 to 64 in England are currently prescribed HRT, according to DHSC figures.

The treatment can help relieve menopause and perimenopause symptoms, including hot flushes, night sweats, brain fog, joint pains, mood swings and vaginal dryness.

It can also reduce the risk of hormone-related health problems, such as osteoporosis and heart disease.

The new certificate can be accessed online or in some pharmacies and will mean women pay once to access treatments as many times as they need throughout the year.

The certificate includes access to eligible HRT items including patches, tablets, pessaries and gels and creams applied to the skin.

HRT to be sold over-the-counter without prescription for first time | UK News

A medicine for menopausal women is to be sold without a prescription for the first time in the UK.

Boots said it will sell a hormone replacement therapy over the counter, as well as online.

The high street chain will be offering Gina 10 microgram vaginal tablets for £29.99 for 24 tablets.

The drug, which was reclassified from a prescription-only medicine to a pharmacy medicine by the Medicines and Healthcare products Regulatory Agency (MHRA) earlier this year, treats one of the symptoms of menopause, vaginal atrophy.

This occurs when reduced oestrogen levels in the body lead to a thinning, drying and inflammation of the vaginal wall.

The medicine, manufactured by Novo Nordisk, treats the condition by replacing the reduced oestrogen.

Boots said it is the first to sell a hormone replacement therapy over the counter, as well as online. Gina. Pic: Boots
Image:
Picture: Boots

It will be available for women aged 50 and over who have not had a period in at least a year.

Before purchasing the treatment, women will have a consultation with a pharmacist to ensure it is the right medicine for them.

Those buying online will have an online consultation.

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Could menopause leave from work be trialled in the UK?

It was revealed earlier this year, a shortage of hormone replacement therapy medication has left some women sharing prescriptions and feeling suicidal.

The issue first came to light at the end of April 2022, with doctors warning some women are resorting to unorthodox methods to get the medication they need.

Symptoms of menopause can be so debilitating that a recent survey found one in ten women have quit their job because of it.

Explainer: Why has there been a shortage of HRT?

Bina Mehta, a pharmacist at Boots, said: “Oestrogen levels decline after the menopause and can lead to changes in vaginal health that cause uncomfortable symptoms like vaginal dryness and itching.

(left to right) Dr Louise Newson, Mariella Frostrup, MP Carolyn Harris, Penny Lancaster and Davina McCall with protesters outside the Houses of Parliament in London demonstrating against ongoing prescription charges for HRT (Hormone replacement therapy). Picture date: Friday October 29, 2021.
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Celebrities like Penny Lancaster and Davina McCall have campaigned for HRT treatments to be free from prescription charges

“Unlike other menopause symptoms, these are usually chronic and progressive and will not resolve without treatment.

“Menopause is a natural process and everyone’s experience is different.

“I encourage those who are going through any stage of the menopause to come and speak to their local pharmacist for personalised advice and recommendations alongside guidance, where appropriate, on how to optimise HRT treatments – we are here to help.”

Boots is launching the product on Thursday and rolling it out to all stores by the end of October.