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Port of Dover delays: Critical incident stood down and buffer zones cleared – as senior Tory says Brexit has ‘played a part’ in queues | UK News

The Port of Dover has announced an end to its critical incident following a weekend of travel chaos which saw some coach passengers caught up in 14-hour-long queues.

The port declared a critical incident on Friday with coaches particularly affected by the traffic as passengers – including school pupils – waited to be processed at border controls.

Those hoping to get away for their Easter break on Sunday night faced a few more hours waiting to be processed at border controls before getting on a ferry.

But in its latest statement on Monday morning, the port said all coach traffic had now been processed through immigration controls.

“The critical incident has been stood down,” the port said in its statement.

“The Port of Dover continued working round the clock with the ferry operators and border agencies to get coach passengers on their way and the backlog is now cleared.

“Along with the final coaches being processed through the port, all tourist cars and freight vehicles were also processed successfully.

“We continue to offer our sincere apologies to all those affected by the prolonged delays that have occurred over this weekend.”

A “full review” will now be launched by the port to ensure “improvements are made” ahead of Easter weekend – typically one of the busiest travel days of the year in the UK.

On Monday, P&O Ferries also announced that a buffer zone – set up to control traffic entering the port – had been cleared.

P&O Ferries previously advised coach drivers to head straight to the port to wait in buffer zone queues, where advance passenger information (AP) would be taken, and warned there could be a 10-hour wait.

“All coaches that have just passed border control will be on the next crossing to Calais. We apologise again for the wait times experienced in Dover this weekend,” the company said in a statement.

Is Brexit a factor?

On Sunday, Home Secretary Suella Braverman denied Brexit was the main reason for the queues.

Speaking to Sky’s Sophy Ridge on Sunday, she said: “I don’t think that is fair to say that this is an adverse effect of Brexit.

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‘Situation improving’ in Dover

“I think we have seen we have had many years now since leaving the European Union and there’s been, on the whole, very good cooperation and processes.

“But at acute times, when there’s a lot of pressure crossing the Channel whether the tunnel or the ferries, then I think there’s always going to be a backup.

“And I just urge everyone to be a bit patient while the ferry companies work their way through the backlog.”

The home secretary also downplayed fears that delays at Dover could become a regular occurrence that risks ruining school holiday plans, suggesting things have been “operating very smoothly at the border” in general.

But Conservative MP and former minister Sir Robert Buckland suggested Brexit had played a part in the disruption.

He said: “I think for my layman’s eye, looking on, it does seem that there’s a confluence of issues.

“I think that there’s no doubt that some of the increased checks that now are necessary since we left the EU will be a part of that.

Sir Robert Buckland
Image:
Sir Robert Buckland

“I think it’s all the authorities on both sides of the channel, both the French and the British authorities, have to work even harder to make sure that those short straits are working as effectively as possible at times of maximum pressure.”

Conservative MP for Bournemouth East, Tobias Ellwood, also blamed Brexit. In a Tweet, he wrote: “Of course, it’s connected to Brexit.

“Our current Brexit model resulted in an end to travel freedoms. But as they weren’t replaced with new ones – processing takes longer – hence the delays.

“To compound matters – in November fingerprint scans begin. Hence we need a Brexit upgrade.”

‘Carnage’

Extra sailings were run over the weekend in a bid to clear the backlog, but by Sunday morning the port still estimated some travellers would face waits of up to eight hours, depending on the ferry operator.

The port had previously declared a critical incident and said the delays were “due to lengthy French border processes and sheer volume”.

Port officials said they had been “working round the clock” with ferry operators and border agencies to try to get coach passengers on their way and more than 300 coaches left the port on Saturday, while the freight backlog was cleared and tourist cars had been successfully processed.

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Coach and lorries wait for French border checks on Saturday
Image:
Coach and lorries waiting for French border checks on Saturday

One passenger, Rosie Pearson, described the travel scenes in Dover on Saturday as “carnage” as she was stuck for 16 hours with her husband and two teenagers.

The 50-year-old environmental campaigner from Essex was travelling to Val d’Isere in the French Alps on an overnight bus.

‘It didn’t need to be this way’

Shadow levelling up secretary Lisa Nandy said “a range of factors” have caused the delays, but said the government had not planned for what was going to happen post-Brexit.

She told Sophy Ridge On Sunday that ministers had “known for a very long time that they needed to make sure that there were resources in place to deal with additional paperwork checks”.

“The point is not whether we left the European Union or not. The point was that we left with a government that made big promises and once again didn’t deliver,” she said.

“I really feel for the families that are trying to get away for an Easter break, people who have been caught up in this chaos, people whose livelihoods are threatened.

“It didn’t need to be this way. If the government got a grip, got down to brass tacks and started doing their actual job, all these things could be avoided.”

Eurostar: Hundreds of seats on trains left unsold to avoid long queues at stations | UK News

Hundreds of seats on Eurostar trains from London to the continent are deliberately being left unsold so long queues don’t build up at stations, the company has admitted.

A cut in the number of border officials means it takes nearly 30% longer to process passengers leaving St Pancras International than before Brexit and the pandemic.

Also contributing to the delay is the post-Brexit requirement to stamp UK passports for outbound travel.

Eurostar train

Seat numbers are now being capped to prevent bottlenecks at stations.

The first daily services connecting London to Paris and Brussels can take up to 900 passengers.

But 350 of those seats are intentionally not being sold.

Eurostar runs the only high-speed trains that directly link the UK to France and Belgium via the Channel Tunnel.

As well as London’s St Pancras, it also runs UK services from Ebbsfleet and Ashford, both in Kent.

Read more:
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Eurostar chief executive Gwendoline Cazenave said it was vital that the first trains to leave are on time to avoid a knock-on problem.

“If you delay the first train, then you delay the second and then it’s a very bad customer experience,” she said.

“Our customers say it’s awful.”

Eurostar trains at St Pancras
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Eurostar trains at St Pancras

Passengers are being urged to arrive up to 90 minutes before their departure so they have sufficient time to get through border checks, which is three times longer than before the pandemic.

Midnight queues as Prince Harry’s memoir hits the shelves – here’s why people are buying it | UK News

Fans have waited in line to purchase a hardback copy of Prince Harry’s autobiography as it hit shelves at midnight in bookstores nationwide.

Shops opened at 12am this morning for the official release of the Duke of Sussex‘s controversial memoir Spare – which has made headlines across the world with bombshell revelations about the Royal Family and was leaked and sold early by some booksellers in Spain.

A handful of people waited outside the doors of WHSmith in London’s Victoria station to be one of the first to buy a copy of the book – surrounded by a crowd of photographers, camera operators and reporters.

The newly released autobiography from the Duke of Sussex at WHSmith's in Victoria Station
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The newly released autobiography from the Duke of Sussex at WHSmith’s in Victoria Station

The first customers were handed copies of the memoir after they were freshly unwrapped from sealed black packaging as photographers captured the moment.

Staff then proceeded to put half-price stickers onto copies and unloaded them onto specially designed shelving units near the front of the shop.

Sarah Nakana, 46, was first to the till to buy her half-price copy at just gone midnight, describing Prince Harry’s decision to write the book and tell his story as “incredibly courageous and brave”.

She said: “I’m excited to hear from Prince Harry about his life in his words.

“He has created a historical record of his life. He lived it. Only he knows what he endured and went through.

“I know for sure the UK media sensationalised some of the bits that make him look in the worst light and sell them the most papers.”

Sarah Nakana
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Sarah Nakana

It was Chris Imafidon who was handed the first copy as they were cut from the black plastic packaging.

“I really want to hear from the horse’s mouth. I want to know why the young man left the country he loved and was ready to die for.”

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Professor Chris Imafidon purchased three copies of the book
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Professor Chris Imafidon purchased three copies of the book

Two 20-year-old friends, Ben Vu and Leigh Harper, also bought copies but had differing views.

“With some of the more personal things he says, I think he should maybe try to fix things with his family rather than air it in the media,” Leigh said.

Leigh Harper and Ben Vu
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Leigh Harper and Ben Vu

But Ben said he felt the prince had “the right to say what he wants and there shouldn’t be censorship towards it”.

“I’m super excited. There’s a huge amount of hype about it.”

Also in the queue was Sasha Pursell, a 27-year-old bartender, who has moved to London from Melbourne.

Waiting outside the shop, she said: “I’m just intrigued. I’ve heard so much press about the book and it’s also just a bit exciting – I’ve never been to a midnight release.

“I just thought: ‘You know what, I’ve just finished work. It will be a bit of fun to go over and buy the book that I want to read.”

Passengers ‘waved through’ Border Control to ‘avoid queues’ as workers strike | UK News

Suspicious passengers who might otherwise be stopped at Border Control at airports are being “waved through” by military personnel standing in for striking workers.

Two Border Force staff members told Sky News that passengers were being waved through to avoid queues during strikes and that military personnel do not have the power to stop or detain people.

Members of the Armed Forces are providing cover for public services during strikes over winter.

One Border Force officer at Manchester Airport said several members of staff told them that arriving passengers who would normally be questioned are being “waved through in order to avoid queues building up amid strikes”.

They added: “This order is said to have come from management at Manchester Airport. This would mean that people who are potentially unlawfully entering the UK/wanted by the authorities or police/on a watch list/previously refused entry are entering the UK unchecked.”

Around 1,000 Border Force staff in the Public and Commercial Services (PCS) union are striking over pay and conditions from 23 December to Boxing Day.

A Border Force staff member at Heathrow Airport told Sky News that the army on immigration control “can’t stop or detain people” as they cannot issue a form known as an IS81.

The form gives immigration officers the authority to detain people for further questioning.

People wait in the arrivals hall at terminal 5 of Heathrow airport

The staff member added: “Our job is to protect the population and the British public, to protect jobs, people from harm.

“Basically the vast majority of the job can’t be done. I have the information from multiple people. If you cannot issue an IS81, you cannot stop someone. All you can do is let them through.

“Managers left managing the control is that unless there is direct evidence of criminality, they are not to stop them. People who are coming in to work illegally, live illegally, study illegally – and that’s not criminal, it’s an immigration issue. Unless you’re aware that this person is a hit on the computer system, wanted by the police, you can’t hold anybody up.”

Mark Serwotka, PCS general secretary, said: “No one’s being stopped because the government has adopted a sticking plaster approach to this problem.

“We warned before the strikes started that military personnel with five days’ training wouldn’t be able to do the jobs of experienced, professional Border Force officers.”

A Home Office spokesperson said it has “robust plans in place to minimise any delays, passengers should be prepared for disruption and take action to plan ahead”.

A Manchester Airport spokesperson said: “To be absolutely clear, we as the airport operator are not involved in the immigration process… to our knowledge, the immigration process is operating as normal.”

Long queues loom for drivers in ‘frantic’ Friday getaway before Christmas weekend | UK News

Drivers have been warned to expect long queues as millions take to the roads ahead of the Christmas weekend.

The AA has said Friday will be the busiest day on the roads this week with an estimated 16.9 million journeys being made across the UK.

A further 16.6 million are expected to be made on Christmas Eve.

Congestion will be further compounded thanks to a strike by thousands of members of the Rail, Maritime and Transport union (RMT) at Network Rail, causing train services to finish at around 3pm on Saturday.

Those traveling by air have also been warned to prepare for delays as Border Force workers are also set to strike on Friday.

According to the RAC the roads will be busiest between 10am and 7pm on Friday, the last working day before Christmas.

Roads likely to be most affected congestion include the M25, the M60 near Manchester, the M6 in northwest England and the M40 in Oxfordshire.

Transport analytics company Inrix expects journey times to be around 14% longer compared to the same period last year.

National Highways said almost 98% of England’s motorways and major A-roads will be fully open until the end of 2 January due to it completing and lifting roadworks.

AA head of roads policy Jack Cousens said: “We are advising those heading out in their cars to be prepared for some congestion, especially on popular routes heading out of London.

“The rail strikes have convinced more people to travel by car this year, and while hundreds of miles of roadworks have been removed to ease the pain, it might not be enough to keep the queues away.”

RAC spokesman Rod Dennis said there will be “two frantic days of travelling just before Christmas”.

Inrix transportation analyst Bob Pishue said: “With pre-pandemic levels of travellers hitting the road this holiday, drivers must be prepared for delays – especially in and around major cities.”

Dover: UK-French taskforce set up to tackle travel chaos after huge queues build up at port | Politics News

A UK-French taskforce has been set up to tackle travel chaos in Kent after holidaymakers spent hours in gridlocked traffic trying to cross the Channel last weekend.

The Passenger Working Group has been established to minimise queue times and avoid further disruption for people travelling to either side of the border.

The group will meet weekly throughout the summer to avoid a repeat of scenes last Saturday, when families reported being stuck at the Port of Dover for up to 11 hours due to heavy congestion.

It follows a row over who is to blame for the huge tailbacks building up at both Dover and the Eurotunnel entrance at Folkestone, which has been dubbed the “hotspot of holiday hell”.

The UK has said there are not enough French border officers on duty to process British travellers, while the French say Brexit means passport checks take longer.

Authorities from both countries met this week to discuss the preparations being put in place to ease further disruption, which includes extra traffic enforcement to keep roads passable around Dover and Folkestone.

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Traffic leading to Port of Dover

The taskforce is part of a package of measures to ease travel disruption after the start of the summer holidays was marred by rail strikes, flight cancellations and border delays.

The AA has issued an “amber” traffic warning for this weekend – the first time it has issued the alert ahead of time.

Roads are expected to be “extremely busy” across Britain due to a combination of factors including train strikes, the start of the English Football League season, the Commonwealth Games and summer holiday getaways.

To ensure people can still easily get to the Commonwealth Games, the government said contingency measures have been put in place, including extra capacity on rail lines that are running and laying on coaches for spectators.

Ministers said flight cancellations have also recently fallen back to their 2019 levels after slot rules were relaxed to help airlines make sensible decisions about their schedule.

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The government has faced criticism for not doing enough to get a grip on the chaos, with authorities in Kent calling for more money to handle the disruption.

Chancellor of the Duchy of Lancaster and lead minister for resilience Kit Malthouse said: “I am working with ministers and officials right across government, as well as our partners and industry, to assess and mitigate any disruption, including any knock on effects from the rail strikes.

“We have already taken action, and continue to work with the Port of Dover, Eurotunnel, and the French government, National Highways, local police and the Kent Resilience Forum on minimising traffic disruption, and also with our airport operators to avoid last minute cancellations, and we will continue to take all the necessary steps to help people travel easily.”

Roads to Port Of Dover ‘flowing normally’ after days of long queues | UK News

Traffic into the Port of Dover is returning to normal following days of queueing for France-bound travellers.

The port said on Twitter that, as at 2.15am on Sunday, the system brought in temporarily to handle traffic had ended, and that freight traffic was now able to travel straight to the site.

It added that tourist traffic was also “clear” and the approach roads – the A2 and A20 – “are flowing normally”.

Travellers setting out at the start of the British school summer holidays, as well as the usual flow of goods lorries, had faced long delays because of slow border checks.

The UK government had blamed a shortage of French border staff, and the French government had argued that passport checks were taking longer now that the UK is no longer part of the European Union.

On Friday, 8,500 cars were processed, but by lunchtime on Saturday, the number processed had already reached more than 17,000.

One family with three children in the car told Sky News they were stuck for nearly 11 hours, while another said they had been queueing for three hours, but they still had a long way to reach border control.

Natalie Chapman from haulier group Logistics UK said some lorry drivers had waited “in excess of 18 hours” to cross the Channel.

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Cars queue at the check-in at the Port of Dover in Kent as many families embark on getaways at the start of summer holidays for many schools in England and Wales. Staffing at French border control at the Port of Dover is "woefully inadequate" causing holidaymakers to be stuck in long queues, the Kent port said. Picture date: Friday July 22, 2022.

French regional prefect Georges-François Leclerc was asked by BFM TV if French customs officers were to blame for the delays seen on Friday and Saturday.

He said they were not, adding: “The Port of Dover, which is a private port, found it easier to blame the French police.”

UK Foreign Secretary Liz Truss, who is competing to replace Boris Johnson as prime minister, said: “This is a situation that has been caused by a lack of resource at the border.

“That is what the French authorities need to address and that is what I’m being very clear with them about.”

Anneliese Dodds, Labour Party chair, said the government had failed “to get a grip” on the problem, labelling it “chaos”.

Holidaymakers stuck in long queues as Port of Dover ‘critical incident’ declared | UK News

Holidaymakers are stuck in long queues heading into the Port of Dover – with French immigration being blamed for causing a “critical incident”.

The delays are “in excess of four hours”, P&O Ferries said, adding: “Please arrive prepared for a prolonged wait. Carry snacks and additional water with you.”

One traveller said they were moving “50 metres per hour”, tweeting: “At this rate it’ll be 34 hours before I get to the port!”

Another said: “Sat in lanes waiting to get to border control. Zero movement.”

The port said “woefully inadequate” French staffing was to blame for “major disruption” and a “critical incident” had been declared.

Its chief executive, Doug Bannister, told Sky News: “The cause of it is French immigration controls.

“We’ve been let down this morning despite the planning of the last several months to get ready for this day.”

The port said it had shared predicted traffic volumes with the French authorities “in granular detail” as it prepared for the summer holiday season.

Mr Bannister added: “This is causing major disruption. French border controls are not properly staffed.”

Foreign Office minister Graham Stuart agreed with the port’s assessment, telling Sky News the “French authorities” were to blame and it was not a “Border Force problem”.

The French have added “three additional booths”, he said, and “by yesterday morning, they had two of the three up and running”.

The transport secretary and French ambassador have both been involved, Mr Stuart said.

Car queue at the check-in at Dover Port in Kent as many families embark on getaways at the start of summer holidays for many schools in England and Wales. Staffing at French border control at the Port of Dover is "woefully inadequate" causing holidaymakers to be stuck in long queues, the Kent port said. Picture date: Friday July 22, 2022.
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People are queuing for several hours

In a long statement, the port said it had “worked so hard in good faith” with local and government partners over the course of several months as it prepared for the “busy summer”.

It added: “We are deeply frustrated that the resource at the French border overnight and early this morning has been woefully inadequate to meet our predicted demand.”

Dover said it had “trained a new team of passenger champions to be on hand and assist customers at the port”.

It went on: “We know that resource is finite, but the popularity of Dover is not a surprise.

“Regrettably, the Police Aux Frontieres (PAF) resource has been insufficient and has fallen far short of what is required to ensure a smooth first weekend of the peak summer getaway period.”

The port said it was stressing the “importance of adequate French border resource for the coming days and weeks on which we had previously been assured”.

It concluded: “We have to work as a team.”

Roads to watch for delays over the weekend

  • M25 anticlockwise Junction 4 Bromley to Dartford
  • M4 eastbound Junction 30 Cardiff East to Junction 24 for the A449 Monmouth
  • M25 anticlockwise Junction 17 Maple Cross to Junction 12 for the M3
  • A303 westbound past Stonehenge
  • M25 clockwise Junction 7 M23 to Junction 16 for the M40
  • M5 southbound Junction 15 Almondsbury Interchange to Junction 23 for the A38 Bridgwater
  • M25 anticlockwise Junction 17 Maple Cross to Junction 12 for the M3
  • Source: RAC

Elsewhere, a “slow-moving convoy” has joined the M5 in a protest against high fuel prices, police have said.

The Avon and Somerset force said a “protest convoy of about 10 vehicles” had entered the motorway northbound at J24 for Bridgwater.

Police warned previously that the M4 and M32 could also be affected.

Fuel Price Stand Against Tax, a Facebook group with 53,000 members, shared a post suggesting activists will assemble “nationwide” to make their voices heard.

Protests are planned in Birmingham, Cardiff, Liverpool, London and Manchester.